Last updated: September 14, 2026
Block Glow is provided by Puzzler Games (“we”, “us”, or “our”). Our operator and contact details are set out in section 14.
This Policy explains how information is handled when you use Block Glow or contact us about the game. Website browsing is covered by the separate website privacy notice available at puzzlergames.online.
You can play without creating an account. Your saved game progress stays on your device. Advertising, purchases, and crash reporting involve additional information, as explained below.
For privacy questions or requests, contact gamespuzzler79@gmail.com.
1. Information stored on your device
Block Glow saves information needed to run the game and remember your preferences. This includes scores, coins, cups, levels, achievements, rewards, gameplay and tutorial progress, sound and vibration settings, purchase-unlock status, advertising-reward status, privacy preferences, acceptance of the Terms, and local reminder history.
Your saved progress stays on your device. Block Glow does not provide an account-based cloud save.
Normal gameplay does not ask you to provide a name, email address, date of birth, or public profile. Block Glow does not include public chat or direct messaging between players. The app does not request access to your contacts, camera, microphone, or precise device location. Advertising services may estimate general location from an IP address.
2. Advertising and privacy choices
Block Glow is supported by advertising provided through Google AdMob. The game may display banners, interstitial advertisements, and optional rewarded advertisements.
Google's advertising software and participating advertising partners may automatically collect, use, and share information including:
- Your IP address and an estimate of your general location.
- Advertising identifiers, app-set identifiers, and other applicable device or account-related identifiers.
- App and advertisement interactions, such as launches, taps, impressions, clicks, and video views.
- Technical and diagnostic information about the app, device, and advertising software.
This information supports ad delivery, personalisation where permitted, performance measurement, frequency limits, security, and detection of fraud or invalid traffic. Device identifiers can constitute personal information even when they do not include your name.
The advertising experience depends on factors including your region, available ads, applicable requirements, and your privacy choices. Block Glow integrates Google's User Messaging Platform to request and manage advertising consent and other privacy choices where required. Where the in-game Privacy Choices option is available, you can use it to review or change the choices provided for your region.
Personalised advertising is subject to applicable consent and age-related requirements. Declining personalisation does not necessarily remove advertising. Non-personalised or limited ads may be shown instead, where available and permitted, and may still involve information used for delivery, measurement, security, or fraud prevention.
Advertising choices are separate from the Crash Report toggle described below. Accepting the Terms of Service is not, by itself, consent to data processing that requires separate consent.
Google explains its practices in its Privacy Policy and How Google uses information from sites or apps that use its services.
3. Crash reporting and reliability
Block Glow uses Firebase Crashlytics to identify crashes, unresponsive sessions, and other reliability problems. Crash reporting is enabled by default. You can turn it off or on using the Crash Report toggle in More. Turning this toggle off does not prevent you from playing the game.
Diagnostics may include crash reports and stack traces, relevant app state, app and operating-system versions, device information, and installation identifiers. Related Firebase Installations and Firebase Sessions services process technical information and session metrics needed to support reliability reporting, such as installation IDs, device model, network type, and session timing.
We use this information to investigate problems, improve stability, and support the game. We do not add your name, email address, an account identity, or a custom user ID to crash reports. Our reporting code does not deliberately include exact puzzle-board layouts or player-entered free text. We do not use Crashlytics reports to create advertising profiles.
Turning off Crash Report disables automatic submission under that setting; it does not delete information already submitted. The SDK may retain unsent crash reports on your device, and those reports may be submitted if reporting is enabled again. Restarting the app allows a changed reporting setting to take full effect. This toggle controls Crashlytics reporting, not information processed separately for advertising, consent, or purchases.
4. Purchases and store features
Where offered, the optional Remove Ads purchase is processed through Google Play. The app receives information such as product details, purchase status, and a purchase token to verify, acknowledge, unlock, or restore the purchase. Google Play processes payment and account information under its own terms and privacy practices. We do not receive your full payment-card number, bank-account details, or Google account password through the purchase flow.
Remove Ads removes banners and forced interstitial advertisements after ownership is confirmed. Optional rewarded advertisements remain available when you choose to use them. A purchase does not change your Crash Report setting or delete previously processed information.
If you use Google Play features, such as a review prompt or the store listing, Google handles the interaction under its own policies. Block Glow does not receive the review text or star rating from the in-app review flow.
5. Local reminders and sharing
If you allow notifications, Block Glow may schedule occasional return reminders on your device. Reminder selection and scheduling happen locally; the game does not use a remote push-notification server. You can turn notifications off in Android settings.
You can choose to share game text or a high-score image through Android's sharing interface. Content is provided to the destination you select, and that service's privacy practices apply. Any related in-game sharing bonus and reward status are stored locally. Block Glow does not access your contacts to send invitations.
6. Information you send to support
If you email us, we receive your email address, message, and any attachments or other details you choose to provide. We use them to answer your request, investigate issues, address privacy or purchase questions, maintain necessary records, and prevent abuse.
Please send only information relevant to your request. Do not send passwords, full payment-card or bank details, or identity-document images unless a specific, lawful verification process has been explained to you.
7. Purposes and legal grounds
We use the information described in this Policy to provide gameplay and requested features, save preferences, manage purchases and rewards, deliver and measure advertising, manage privacy choices, investigate and fix reliability issues, answer support requests, protect services against misuse, and meet legal obligations.
Where applicable law requires a legal basis, the basis depends on the activity:
- Providing a requested service or performing a contract: information necessary to deliver game features, verify purchases, or handle related support.
- Consent: advertising or other processing for which consent is required. Consent may be withdrawn through the relevant control or by contacting us, without affecting processing lawfully carried out before withdrawal.
- Legitimate interests, where recognised and permitted: proportionate reliability diagnostics, security, fraud prevention, and support administration, taking account of your rights and reasonable expectations. This basis does not replace consent where consent is legally required.
- Legal obligations: records or disclosures required to comply with applicable law or lawful requests.
Where a different local framework applies, we rely on the grounds permitted by that framework. We do not use game information to make automated decisions producing legal or similarly significant effects about you.
8. Who receives information
Information may be processed by Google through AdMob, User Messaging Platform, Google Play, Firebase Crashlytics, and its supporting Firebase Installations and Firebase Sessions services, according to the features and choices described above. Advertising partners participating in ad delivery and the providers handling support email may also receive relevant information.
Some providers process information on our behalf under service and data-processing terms. Others, including providers of certain advertising and store services, determine their own purposes and practices. Their policies explain those activities. Using a third-party service does not remove our responsibilities for processing for which we are responsible.
We may disclose information where reasonably necessary to comply with law, respond to a valid legal request, investigate fraud or abuse, or establish, exercise, or defend legal rights. If the game or its business is transferred, information necessary for the transfer may be shared with the successor subject to appropriate safeguards and any required notice.
We do not sell your local saved progress, support correspondence, or crash-reporting records. Advertising-related disclosures of identifiers and interaction information may, however, qualify as a “sale”, “sharing”, or processing for targeted advertising under some privacy laws, even without a direct payment for the information. Where those laws apply, you can exercise relevant choices through the available advertising privacy controls or contact us for assistance.
9. International processing
We are based in India. Google and other providers may process information in other countries, including the United States, where privacy laws may differ from those where you live.
Where cross-border transfer rules apply, transfers must use the required safeguards, such as an applicable adequacy decision, approved contractual protections, or another legally recognised mechanism. Relevant provider terms explain their transfer arrangements. Contact us for information about safeguards applicable to processing for which we are responsible.
10. Retention and deletion
We retain information for the purposes described in this Policy and only for as long as reasonably necessary for those purposes or applicable legal requirements. The period depends on the information involved:
- Local game information: remains until it is replaced or reset through gameplay, app storage is cleared, or the app is uninstalled. Clearing storage can permanently remove progress. Block Glow has no account-based cloud backup from which to recover it.
- Crash reports: Google's published Firebase retention information currently describes a 90-day period for crash stack traces and associated identifiers before removal from live and backup systems begins. Other Firebase operational information may follow different retention rules.
- Advertising, consent, and purchase information: retention depends on the relevant provider's role, service rules, consent records, and applicable accounting, security, or legal requirements.
- Support correspondence: kept while needed to resolve the issue, maintain necessary records, address disputes, and meet legal obligations, then deleted or anonymised when no longer needed.
Uninstalling the game, resetting an advertising identifier, or switching off a feature does not automatically erase information already held by us or a provider. Updating the app also does not automatically erase information processed by an earlier version. We will address valid deletion requests within our responsibilities and explain any lawful limits or records that must be retained.
11. Your controls and privacy rights
You can manage advertising choices through Privacy Choices, where available; turn the Crash Report toggle off or on in More; manage notifications and supported advertising-ID controls in Android settings; decline optional rewarded ads; and clear local app storage or uninstall the game.
Depending on your location and the law applicable to the processing, you may also have rights to access information, correct it, request deletion, obtain a portable copy, restrict or object to processing, withdraw consent, or opt out of certain advertising-related disclosures. Where applicable, you may use an authorised agent, appeal a decision about a request, or complain to the relevant data-protection authority. We will not penalise you merely for exercising a protected privacy right.
Send requests, complaints, or appeals to gamespuzzler79@gmail.com. Describe your request and relevant country or region. We may ask for proportionate information to verify the request or locate the relevant record. Because the game has no account system, we may not be able to associate a technical record with you without additional information. We will not collect unnecessary identity information solely to create that association.
We respond within the periods required by applicable law and explain any lawful refusal or limitation. Where a provider independently controls information, we may direct you to its request process and assist as appropriate.
12. Children and age-related privacy
Block Glow is designed for general entertainment and is not specifically directed to children. Access to the game is subject to the eligibility requirements in our Terms of Service, applicable law, and platform requirements.
We do not knowingly collect children's personal information without parental authorisation where that authorisation is legally required, or knowingly use children's personal information for targeted advertising where prohibited by law. The meaning of “child” and the protections that apply depend on the relevant jurisdiction.
If you believe information relating to a child has been processed without required authorisation or contrary to applicable protections, please contact gamespuzzler79@gmail.com. We will review the concern and take the action required in the circumstances, including deletion or restriction of relevant information and coordination with service providers where necessary. Parental permission does not override a legal prohibition on particular processing.
13. Security
We use reasonable technical and organisational measures appropriate to the information and processing involved. Game data uses Android app storage, and connected Google services use encrypted transmission. No device, storage system, or transmission method can be guaranteed completely secure. Please keep your device and app up to date.
14. Changes and contact
We may update this Policy as the game, our practices, or legal requirements change. The latest version will be available through the game and on the Block Glow website, with an updated date. For material changes, we will provide additional notice where required and obtain fresh consent where necessary. Publishing an updated policy does not itself provide consent for new processing.
Operator and privacy contact: Keshav Budhiraja, trading as Puzzler Games Country: India Email: gamespuzzler79@gmail.com Game website: puzzlergames.online/blockglow/