Chess

Player Support

Help with gameplay, advertisements, automatic crash diagnostics, in-app purchases, privacy requests, and general feedback.

Useful details

Help us understand the issue.

  • App name: Chess.
  • Package name: com.puzzlergames.chess.
  • Your device model and Android version.
  • The game mode, computer difficulty, and a short description of what happened.
  • Steps that reproduce the issue, if known.
  • Whether reduced motion, sound, haptics, or standard-chess safe mode was enabled.
  • For purchase questions, the purchase date and Google Play order reference, if available.

Protect your information: never send a password, full payment-card number, bank-account details, government identity number, or identity-document image.

Gameplay feedback

Please describe what felt clear, what felt confusing, and whether the issue stopped you from completing a match. Screenshots are helpful when they do not contain private information.

Hints, ads, and purchases

Chess begins with five free hints and may grant one additional hint after an available rewarded advertisement is completed and confirmed. Banner advertisements may appear alongside gameplay, and interstitial advertisements may appear at natural breaks. Where offered, Google Play provides one-time purchases for Remove Ads and consumable packs of 10, 50, 135, or 250 hints. Remove Ads can be restored in Settings with the purchasing Google Play account. Consumed hint packs are not restorable; their remaining balance is stored as local progress. If a purchase is not recognised, confirm that Google Play is using the purchasing account and send only the non-sensitive Google Play order reference.

Deleting local progress

Chess does not use player accounts or an account-based cloud save. Local progress can normally be removed by clearing the app's storage or uninstalling it. Depending on Android, device-transfer, and Google backup settings, an existing device or cloud backup may need to be managed separately. These actions may not be reversible.

Automatic crash diagnostics

Chess uses Firebase Crashlytics to receive crash and application-not-responding reports. Reporting is enabled by default and can be turned off or on with Crash reports in Settings. These reports do not include move history, board positions, hint balances, player progression, support correspondence, or a Firebase user ID. See the Privacy Policy for the diagnostic information that may be processed.